MeetSanta's Grotto - where to Meet Father Christmas and Mrs Christmas, visit reindeer stores, hear festive stories and receive your special free gift.


Book Tickets Here

Thursday 22nd November - Monday 24th December

Children and big kids alike will be able to meet Santa and his reindeer when the North Pole comes to Lowry Outlet. Let your little ones’ imaginations run wild as they step into the magical Claus’ Christmas Cabin which opens this November.

Visit the reindeer stables and enter the traditional log cabin surrounded by enchanting woodland and snow covered trees. Youngsters will be able to meet Mrs Claus and Santa who will be taking time out from his very busy present sorting schedule, so they can tell him what they would like for Christmas. The interactive reindeer stable will be open to book tickets from October 26th.

Each child will also receive a special toy on their visit. This magical experience is aimed at children aged between one and nine and entry is £8 per child but adults go free.

Claus’ Christmas Cabin is one of a host of enchanting seasonal activities taking place to make your visit to Lowry Outlet extra special this festive season.

Don’t miss the Christmas Makers Market, running from November 22nd to November 25th and the first three weekends in December, where you will be able to snap up unique gifts by local producers as well as sample great treats from the food stalls.

Book Tickets Here


Will I receive physical tickets?

You will receive tickets via email once you make your purchase. You’ll need to bring these along with you (either by showing these on your device or printing out physical versions)

Why are children’s tickets more expensive than adults?

The experience is designed to ignite the imagination of children, and we want to ensure that every child leaves our experience knowing they’ve met the real Santa Claus’. As such, each child will receive a wrapped gift, appropriate to the child’s age. This leads to an additional cost, reflected in the price.

How old do I need to be to participate?

There is no minimum or maximum age. Babies under 1 year of age are free and you will still be able to take them through the whole attraction including the Santa Claus’ meeting. They will however not receive a present.

Can I participate if I have medical issues?

We want to ensure we are as inclusive as possible, and we’re hopeful this attraction will be open to all. The attraction will be suitable for carefully managed mobility scooters or pushchairs. Wheelchairs are also permitted. If in any doubt do contact us using the contact number – 01482 320099 and we can clarify this for you in more detail.

Are there flashing lights, smoke or strobes?

No, this is a very family friendly attraction and therefore there is nothing but magic and wonder inside!

Will I be with other family groups when I visit?

We want you and your family to have the best possible experience. As such, our customers move through the attraction in small groups for maximum enjoyment. If your family group is small we may join you up with another small group, however, you will only ever meet Santa Claus’ in your own personal family group.

Do I need to book a time slot?

Yes! No one wants to queue with excited young children, do they? So tickets are sold in 15 minute time slots to help things to run nice and smoothly. All time slots are shown on the booking page, and you will, therefore, guarantee your time slot once you make the booking. Please note that to keep things running smoothly we ask that families arrive at the Lowry Outlet nice and early, and then turn up at the Experience 10 minutes prior to their time slot. With so much to do at Lowry Outlet, we’d recommend arriving an hour ahead, thus avoiding any travel issues that may hamper your journey…

Are photographs allowed?

You are more than welcome to take photographs as your family passes through the attraction. After all, this is a very special experience that you’ll want to share with loved ones. Photographs are not allowed when meeting Santa Claus’, although you will be offered the opportunity to purchase high-quality souvenir photos of this wonderful moment.

Are the presents suitable for all ages?

Each and every child (over the age of 12 months) is given a hand-wrapped, unique gift by Santa Claus’. In order to ensure mass appeal, we include products that are familiar to most children, using branded gifts such as Disney and Marvel. We also separate presents into the following age categories, to ensure that the gift is as appropriate to the child as is within our power:

  • 0–2 years

  • 3–5 years

  • 6-7 years

  • 8+ years

Will we have to wait long to meet Father Christmas?

The attraction ticketing / admission times have been designed to avoid any long queues.  Once inside Santa Claus’ will be made available, one family at a time, but it’s amazing as he seems to be able to see more than one family at once – we don’t know how he does it, but we put it down to Christmas magic…

The Claus’ Christmas Cabin Helpdesk is now open to help with your booking.

You can call us or use the chat function in the bottom right corner of the screen!

Call: 01482 320099
Mon-Sat: 9.30am – 6.00pm
Sundays: 10am – 4.30pm